Refund policy

RETURN & EXCHANGE POLICY

At Taraazo , we want you to be satisfied with your purchase. We carefully aim to provide products that meet our quality standards before dispatch.

If you receive an item that is damaged, defective, incorrect, or has a genuine quality issue, please contact us so we can review the matter.

1. Quality Commitment

We aim to provide 100% good-quality products and inspect products where reasonably possible before dispatch.

If your order arrives with a manufacturing defect, significant damage, or an incorrect item, please contact us promptly.

2. Eligibility for Return or Exchange

A return or exchange may be considered when:

  • You received the wrong product

  • The product is damaged on arrival

  • The product has a genuine manufacturing defect

  • The product materially differs from the product ordered

The item must generally be unused and in its original condition, packaging, tags, accessories, and other included materials where applicable.

3. Return Request Period

Please contact us within [7] days of receiving your order if you believe the product is eligible for a return or exchange.

Requests submitted after this period may not be accepted unless required by applicable law or approved by Taraazo.

4. Proof of Issue

To help us process your request, we may ask you to provide:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • A description of the problem

  • Video evidence where reasonably necessary

This information helps us assess the condition of the product and determine the appropriate resolution.

5. Non-Returnable Items

Unless required by applicable law, certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons.

These may include:

  • Used products

  • Products damaged after delivery through customer misuse

  • Products missing original packaging or accessories

  • Customized or personalized products

  • Items specifically marked as non-returnable

6. Change of Mind

Returns due solely to a change of mind are subject to Taraazo's approval and the product's eligibility for return.

The item must be unused, undamaged, and in its original condition.

Return shipping charges may apply.

7. Refunds

If a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the return.

For Cash on Delivery orders, we may require additional information to process an approved refund.

8. Exchanges

Where an exchange is approved, the replacement will be subject to product availability.

If the requested replacement is unavailable, Taraazo may offer an alternative resolution, such as a refund or store credit, where appropriate.

9. Return Shipping

If the return is due to an incorrect, damaged, or defective item confirmed by Taraazo, we will provide instructions regarding the return shipment.

For other approved returns, the customer may be responsible for applicable return shipping costs.

10. Contact Before Sending a Return

Please do not send a product back without contacting us first.

Contact:

Taraazo
WhatsApp/Phone: +923043635788

We will provide return instructions after reviewing your request.